Advanced Technologies Group
131 Varick St Ste 921, New York, NY 10013
212-363-4740
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Horrible customer service!!I had an appointment for last Friday between 1-4 pm. The technician was a no show, apparently he called, ONCE, to see if I was home, I was in the shower and missed the call. Ok, no harm, just a missed connection. At 4 p.m I started calling the service center and was told that he was on his way,, he never came. Again, I called the center and arranged for the technician to come Saturday, again, a no show. Monday came and went, never heard a word. Tuesday morning, I called and arranged for the tech to come today again between 1 and 4 pm. He called at 5:15 pm as I was leaving for a meeting. Again, i called the service center to schedule yet another appointment for tomorrow, same time, same place. I'm not so very upset about that, however , when I called the center, the woman that I spoke with was so very rude, EVERY TIME! Never once did she say, "I'm very sorry for the inconvenience," She made it very clear to me that I had little value as a customer.
had problem with my laser printer, they were the only ones who could figure out the problem. Thank you, i got my printer back!
- Hours
- Regular Hours
Mon: Tue - Fri: - Categories
- Computer & Equipment Dealers, Computer Hardware & Supplies
- Neighborhoods
- Hudson Square, SoHo, Downtown Manhattan
- Other Link