AZ Luxury Apt Rentals, LLC

Nov 20, 2008 by Janie

I am the owner of AZ Luxury and was dismayed at this review claiming a problem in getting a security deposit back.... (More) I am the owner of AZ Luxury and was dismayed at this review claiming a problem in getting a security deposit back. Owners hold security deposits and I am diligent in getting info to them so that deposits can be returned timely as well as stressing the importance of doing so. However, I don't control how fast they do that. I have seldom had to follow up on a deposit and do so immediately. There have been, of course, a few situations where problems arose and a tenant was not happy with the resolution. I pride myself on integrity in business and customer service, answering calls well into the evening and 7 days a week. I am a member of the Better Business Bureau of Central/Northern AZ and per their site, have had no complaints filed in the last 36 months. I've managed over 45 properties for almost 7 years and hate for this one unhappy person to destroy our reputation. I hope you'll give us a chance to show you how important we consider customer service.
Janie Monnette  (Hide)

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