ADT Home Security

We signed up with ADT when we bought our home because the equipment was already here. When money got tight we called to cancel. They said we signed a 5 yr. contract. I did not remember a contract. I asked the associate to please send it to me. I... (More) We signed up with ADT when we bought our home because the equipment was already here. When money got tight we called to cancel. They said we signed a 5 yr. contract. I did not remember a contract. I asked the associate to please send it to me. I never received the contract so therefore, I stopped my services. My uncle too had ADT and someone broke into his house while he was vacationing. ADT never alerted police and never called anyone for that matter. My uncles neighbor called him and said that his front door was standing open and his alarm was going off. He called for an explanation and still as of yet he has not received one. He too has stopped using ADT!  (Hide)

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ADT has become a big marketing scam, misrepresenting their product and services and not being up-front about their billing and contracts. There are many other companies who offer equal or better service at a much lower price.

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I had ADT for years with no problems. One morning around 6 am my alarm goes off waking me up. After I inspected the house and turned off the alarm I realized that ADT failed to call. I called them asking for a explanation. They replied that they... (More) I had ADT for years with no problems. One morning around 6 am my alarm goes off waking me up. After I inspected the house and turned off the alarm I realized that ADT failed to call. I called them asking for a explanation. They replied that they did not see where a alarm went off. Unexcusable  (Hide)

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I have used ADT for more than a decade. This used to be a fine company, but all aspects of their service has deteriorated significantly. Their repairs are almost always defective, they regularly bill for things that are supposed to be covered, it... (More) I have used ADT for more than a decade. This used to be a fine company, but all aspects of their service has deteriorated significantly. Their repairs are almost always defective, they regularly bill for things that are supposed to be covered, it is difficult to get billing errors corrected, and it is impossible to reach the service manager, who will not return phone calls.  (Hide)

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Horrible is the WORD! We spent several hundred dollars updating the equipment. 30 minutes after they left the house the system went off and they charged us to come back and repair their mistake! The system went off almost everyday and they... (More) Horrible is the WORD! We spent several hundred dollars updating the equipment. 30 minutes after they left the house the system went off and they charged us to come back and repair their mistake! The system went off almost everyday and they could not repair the problem on their own equipment that was just installed. They charged us a service feel everytime they came out and never have corrected the problem. We canceled the contract but we still have problems with the alarm going off. If you want to waste hundred of dollars enjoy ADT!  (Hide)

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I've had nothing but bad experiences. I've had issues with their billing and support. I constantly get the, "We'll look at it and call you back." Not once has anyone EVER called back. When I call again, it goes back into the same endless... (More) I've had nothing but bad experiences. I've had issues with their billing and support. I constantly get the, "We'll look at it and call you back." Not once has anyone EVER called back. When I call again, it goes back into the same endless loop. They even diconnected my service while I was trying to get my problem solved!! If you enjoy a company that provides even an ounce of customer service, STAY AWAY FROM ADT!!!!!!!  (Hide)

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When we had the system installed everything was fine. However, when we tried to udate the system, they wanted to charge $125 just to come out and hook it up (NO EQUIPMENT was included in this price). Because we had been a customer for 7 years... (More) When we had the system installed everything was fine. However, when we tried to udate the system, they wanted to charge $125 just to come out and hook it up (NO EQUIPMENT was included in this price). Because we had been a customer for 7 years with no missed/late payments this made us angry and we decided to cancel. They did not care that we were cancelling, in fact, they charged us a $10 cancellation fee even though we were not under contract. If you decide to go with this company....enjoy. Their lack of customer service is truly unbelievable!  (Hide)

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I would highly recommend. They were courteous, professional, punctual and reasonably priced.

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I am grateful for ADT. I had another major company before ADT and the system is great. I was referred by my neighbors who also have ADT. Thank you Ms. Johnson. My sister is happy with her system also. I would never put my security in any... (More) I am grateful for ADT. I had another major company before ADT and the system is great. I was referred by my neighbors who also have ADT. Thank you Ms. Johnson. My sister is happy with her system also. I would never put my security in any company but ADT. Thanks again !!!!! Carole Davidson MI.  (Hide)

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My system has been set off accidentally twice in the past two or three months, and not once has the monitoring center contacted me. Have reported problems several times, and not once have they ever contacted me regarding my reports. Absolutely one... (More) My system has been set off accidentally twice in the past two or three months, and not once has the monitoring center contacted me. Have reported problems several times, and not once have they ever contacted me regarding my reports. Absolutely one worthless company; stay far away from them. I am about to switch companies.  (Hide)

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