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Cracker Barrel Old Country Store4800 Doris Pate Dr, Tuscaloosa, AL35405 USA
Notably good service experience
This Cracker Barrel has been up and down in quality, service, and professionalism for the last few years, but our last two trips through we have made the acquaintence of a new manager who makes a great representative for the company. A slightly irri... (More) This Cracker Barrel has been up and down in quality, service, and professionalism for the last few years, but our last two trips through we have made the acquaintence of a new manager who makes a great representative for the company. A slightly irritating service problem brought us into contact with a very professional and capable manager named Alan. The first service time was slow and our food was not cooked properly, and when we voiced our concerns to the waitress, out came Alan and began talking with us. Within a few moments, what had been an irritating situation turned into a real and unexpected pleasure as he showed concern and sincerity in listening to us and offering to do whatever it took to satisy us. Never have we had such a positive experience from such a bad start. The trip to this location is worth the price and then some to have this kind of personal care, concern, professionalism, and just plain courtesy as exhibited by this manager, Alan. We were laughing in no time (Hide)
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