Why was staff inside with a cart filled with water bottles, but not 1 time did he offer any customers something to drink?? Had a nice time getting to rent an adjustable ladder for my a/c vent replacement @ home. The rental process is simple, quick and easy in & out service. Despite the lines to get into Home Depot, we didn't have to wait long at all. The staff were courteous and professional. There was a lot of options and prices to choose from.