Express Flooring

Feb 23, 2007 by FR from Tucson, AZ

Very bad experience.
Once we signed the contract, that is the last time we could get ahold of the salesman and have had no success in... (More) Once we signed the contract, that is the last time we could get ahold of the salesman and have had no success in having our concerns addressed. Customer service is non-existent. We have no idea how they arrived at the price. Although they advertise 55% off of items in stock, we have no idea what we paid for each tile, installation, etc. We asked who installed the tile and they said they employed their own installers. However people who installed had never heard of the company and were hired by someone else. We were told it would take 4-5 days to install, however it was two days in which we could only go in our bedroom and living room. Installers did not show up on times we were given. They were half hour early on first day and 4 hours late on the second day. We left numerous message for our salesman and at the warehouse. We able two days ago to talk to someone, but still have not had anyone come to our house to inspect the job. The saleman made misrepresentations to us.  (Hide)

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