Elite Limousine

Oct 1, 2008 by Guest44041

I rented a vehicle from this company for my sister's bachelorette party. I made sure to ask before renting if they... (More) I rented a vehicle from this company for my sister's bachelorette party. I made sure to ask before renting if they came equipped with a dvd. A few minutes into the ride I attempted to play the dvd and was told by the driver that car had a problem with the dvd player.. The driver did come back and attempt to correct the problem but to no avail. Being that this was a major reason I had decided to rent a limo in the first place I was pretty upset but went on with our plans. Monday morning I sent an email and was sent this response..
Unfortunately, parts for limousine's can not just be picked up down at the local car parts store or in this case of the DVD/stereo store. It's a part that has to be specially ordered in and the part is not here yet. When you called Saturday morning and your party grew in size I moved you to the bigger limo. The fact that the DVD you made for the bride was never discussed as being such a big factor on the evening.

Now that's what I call customer service..  (Hide)

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