I came in for a simple tire rotation. I only came in because I noticed only one car was in the bay and no cars in the parking lot. I assumed they would get me in and out in a fair amount of time. Well, the moment they took my car into the bay 4 more people showed up and 3 of them were served and left before my truck was attended to. I could see from my vantage that they were not working on my truck the entire time and working instead on the the other cars (other than putting a lift underneath it). I can only assume because the other vehicles were $ to them while mine wasn't. So I had to complain and finally 2 people got on my truck and finished it up 50 minutes after I pulled in. I am a busy small business man and I had to cancel an appointment that I had because of their lack of service. Additionally when I complained the woman in the middle desk pod there made a snarky comment that it hasn’t been an hour (my comment) it has only been 45 minutes. I think you missed the entire customer service boat here. You should not be snarky but instead apologize and be kind and understanding Also is there much difference between 45 minutes and one hour? Terrible customer service. If you would have been kind instead of snarky I would not have taken time to give you a 1 star review.

Stripped 2 bolts on my new car tires. I have had many different cars in 29 years of driving and never had this happen but it happened on 2 wheels after their install. Don't go there. They don't know what they are doing. Children are doing the work while owner makes all the money.

horrible service! lack of knowledge and no sense of time.

Horrible customer service, and a severe lack of knowledge. That's putting it lightly.