Worst service I've ever received Manager named Aaron was terrible

Hi , i am currently sitting here , 600 miles from home with a tire i cannot remove (Thanks to the proffesionals at belle tire losing my wheel key ) with a ruined vacation , no way home , and little help from Belle Tire ..... I had my tires done prior to heading out to the mountains of beautyfull Kentucky , 5 DAYS AGO i encountered problems and had to pull off a tire ..... It was at that time i noticed that the box which contained the key to my custom wheels had not been put back ...The store manager Rick (this was at the taylor store on eureaka but I am posting this to all Belle Tires , you will see why) was unhelpfull , rude and uncaring . He admited fault and said "this happens all the time , if you get your car up here i can pull it off in 30 seconds for you" ..... I had to explain 3 times i was in the appalation mountains , at least 30 minites away from anything !!!!! he said "im sure theres a store you can walk to if you needed to" .... I was blown away . this IDIOT was a manager ....... Long story short , coorperat decided they could help me if i could get a key imprint and send it to the manufacturer , they would pay and ship the key immediatly ....This was 5 days ago . I am still waiting for an email or phone call with proper authorization # so my key can be made ... My messages are being ignored . Called coorperate AGAIN yesterday . They appoligized , said they would figure out something IMMEDIATLY (as my situation is now dire and potentially life and death as there are a plethora of wild animals and poisionous spiders and snakes which normally are no big deal but without a car could mean death .... We walked to a neighbors cottage and got a ride to town yesterday as we literally had run out of food) We also are supposed to be back to Michigan in a week and a half for our jobs .. But the suits at Belle Tire obviously have more important things to do than answer an email or call back one of their valued customers who needs help as a result of their service . This is a nightmare ... I have been to tire places my whole life and never had this happen (im not so mad that they lost my key , its the uncaring , non-chalant attitude they seem to have about it . Its the fact that they are too busy to call me back as my wife and I sit stranded 600 miles away) ... I went to Belle Tire to save a buck ..... Dont make that same mistake . This is for real !!!!!!!! I will be posting a blog in the future with pictures and the Full story including names , call logs , saved emails , etc. once i get home . Will post a link here when i get one .