I was at this Arbys location last week.The front desk employee didnt have the greatest personality,but she still was personable.The dining room was terribly cold.I asked the manager if he could turn the heat up.He did without hesitation.I was impressed at his willingness to do that,considering other managers at other fast food restaurants ive been too,were not willing or couldnt turn the heat up. The food tasted great.I would recommend this arbys location to other customers.