Citadel is a full-service financial institution with products ranging from insurance and investments to money market and checking accounts. Our mission is to identify and meet our customers' needs through a full range of financial and insurance services, while maintaining financial safety and soundness. Our passion goes beyond merely meeting their banking needs. With every interaction we want to exceed their expectations, creating highly satisfied customers. At the heart of this is Citadel Class Service?, our pledge to keep the customer?s needs at the forefront each and every day. Citadel Class Service? is the pledge implemented by every Citadel employee, to use their knowledge of products and services, their desire to help people, and the technology available to them to make recommendations that satisfy customer needs and wants. We will work with customers to determine which recommendation is the best possible financial solution for you, ensuring a positive outcome. At every opportunity we have to interact with the customer, WE PROMISE to deliver superior banking products by providing Citadel Class Service. Our passion goes beyond merely meeting your banking needs. With every interaction we want to EXCEED your expectations, making you a HIGHLY SATISFIED CUSTOMER.