Goettl Air Conditioning

Nov 17, 2009 by glen

I am a Goettl customer. Have been for 30 years. During the past week my current 3 year old Goettl was not performing... (More) I am a Goettl customer. Have been for 30 years. During the past week my current 3 year old Goettl was not performing up to spec's. Because of this I had the occasion to interact with Dam Brumlow on several separate dates. Let me preface my comments by saying I am not generally one to write letters or make phone calls expressing either my dissatisfaction with or approval of how I was dealt with by those individuals representing the businesses providing me with necessary professional services. In this case however, I feel I simply cannot refrain from comment. Dan Brumlows' conduct was exemplary in every way. The basic things, such as appearance, mannerisms, professional conduct and an 'in command, reassuring presence' all come easily to him. Such skills are at the heart of what constitutes good customer relations. It is not easy to project cool, calm and collected in 110 degree heat. Mr. Brumlow is valuable both for his technical skill and knowledge as well as for his customer relations.  (Hide)

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