Goettl Air Conditioning

It was memorial day weekend, and it was Sunday a little before noon. The guy from Goettl, named AJ, was here by a 1 o'clock. He ordered the part and got it fixed the next day. We really couldn't have asked for more polite, courteous or responsive... (More) It was memorial day weekend, and it was Sunday a little before noon. The guy from Goettl, named AJ, was here by a 1 o'clock. He ordered the part and got it fixed the next day. We really couldn't have asked for more polite, courteous or responsive service. I'd recommend Goettl Air Conditioning to anyone! Lisa B  (Hide)

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When my air went out Goettl sent Rolland Saxton to help. The repairs required much involvement and proved time consuming but he worked very efficiently and got my unit working in tip-top condition.

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I called Goettl air conditioning after my unit, which was less than 2 years old, was not cooling. It was 93 degrees in the house. They came out and diagnosed the problem as the fan motor wasn't working. This part was under warranty, but they said... (More) I called Goettl air conditioning after my unit, which was less than 2 years old, was not cooling. It was 93 degrees in the house. They came out and diagnosed the problem as the fan motor wasn't working. This part was under warranty, but they said they would have to charge for picking up the part, either $177 or over $200 to drive 70 miles round trip to pick it up. As well as charging time for labor for going to pick up the part. I was totally scammed. The tech proceeded to write down on a piece of paper the costs with or without signing up for their Gold Key Maintenance program. There was a $200 difference between signing up. Without the program, they would have charged me over $700 to install a new fan motor on a unit that was less than 2 years old. After the job was done, out of curiosity and feeling like I had been scammed, I called two other companies which quoted me a price of $250 - $300 total to do the job....no maintenance program upselling either. Goettl is a rip-off!  (Hide)

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When the gentleman from Goettl came, he was so down to earth and knowledgeable about the product, the functions and energy efficiency.  We didn¿t even know there was so much to learn about air conditioning.  We didn¿t have any intention of... (More) When the gentleman from Goettl came, he was so down to earth and knowledgeable about the product, the functions and energy efficiency.  We didn¿t even know there was so much to learn about air conditioning.  We didn¿t have any intention of buying a unit, and the service man was very understanding.  He helped us get in touch with the right people and fill out an application.  He called and got approval almost right away, and we ended up buying the unit. That was the last thing we expected we would do.  So we were pretty happy with the overall help and service.  After he knew that the sale was done, we were talking about a filter that¿s really hard to get¿a real unusual filter, and he said ¿oh okay, no problem.¿  He got on the phone and they shipped a case of them to us, no charge.  He explained how things work and everything, going way beyond what you expect from a salesperson.  Our experience was good, it was excellent.    Vera and Randy Beck  (Hide)

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I usually have Goettl come in the spring to service my heat pump.  The service man surprised me by saying it had been up there for thirteen years, while I thought it was only about seven.  It has proved very faithful.  While the gentleman was... (More) I usually have Goettl come in the spring to service my heat pump.  The service man surprised me by saying it had been up there for thirteen years, while I thought it was only about seven.  It has proved very faithful.  While the gentleman was here, I asked him to change the thermostat.  After he left, I found the thermostat very complicated, not being familiar with the digital age.  So after a few weeks I called them with the problem and they came back and put on a new one.  He happened to be in the area so I got service within one hour.  He was courteous and helped walk me through how to use it, and I found it quite simple.  My experience with Goettl has been very good overall, and I plan on continuing to use them in the future.      Vivian Belsky  (Hide)

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We recently became the proud owners of a new Goettl Air Conditioner/Heat Pump. We were so impressed with the employees who helped this transaction take place. They were pleasant and helpful, and certainly knew the product they were installing. ... (More) We recently became the proud owners of a new Goettl Air Conditioner/Heat Pump. We were so impressed with the employees who helped this transaction take place. They were pleasant and helpful, and certainly knew the product they were installing. Additional work was required due to the increased amount of air ¿rushing¿ through the duct work. William carefully examined the problem, explained the cause, designed the necessary plan, requested the necessary materials, and then in a most efficient manner, solved the problem to our satisfaction. He worked carefully and patiently in the heat and dust, made sure we were happy with the result, cleaned up the mess, repeated directions (again) for the thermostat and remained calm and ¿nice to have in our home¿ the entire time.You can be very proud of the way these people represent your company, especially William.Elizabeth and David Melvin  (Hide)

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It was memorial day weekend, and it was Sunday a little before noon. The guy from Goettl, named AJ, was here by a 1 o'clock. He ordered the part and got it fixed the next day. We really couldn't have asked for more polite, courteous or responsive... (More) It was memorial day weekend, and it was Sunday a little before noon. The guy from Goettl, named AJ, was here by a 1 o'clock. He ordered the part and got it fixed the next day. We really couldn't have asked for more polite, courteous or responsive service. I'd recommend Goettl Air Conditioning to anyone!Lisa B.  (Hide)

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I just got quoted last week on a new unit for my condo.. and it was outrageous what they priced at. For an 1100 square foot place (3 ton cooler) they priced me 17,000$ for the installation package. I went online to find that the unit they priced... (More) I just got quoted last week on a new unit for my condo.. and it was outrageous what they priced at. For an 1100 square foot place (3 ton cooler) they priced me 17,000$ for the installation package. I went online to find that the unit they priced me was about 2,800$ (do the math and you can figure how much they'll charge in labor for a 4 hour project, they claim).Overall, mediocre service and fancy-pants features like silly guarantees and putting you up in a hotel if your A/C breaks.  (Hide)

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There really is only one call you need to make for your heating/cooling needs. The care and attention that GHS gave to my needs surpassed all expectations. If you want quality work, amazing customer service with follow-through and affordable... (More) There really is only one call you need to make for your heating/cooling needs. The care and attention that GHS gave to my needs surpassed all expectations. If you want quality work, amazing customer service with follow-through and affordable pricing then please do yourself a favor and call. I was truly impressed with every aspect of the job.  (Hide)

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