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Great staff and facility but the application they have customers fill out is deceiving. My GermanShepard can obviously jump a 4 ft fence (he's a working dog) but the question on the app only says "can your dog jump fences" Weeks beforehand they tell... (More) Great staff and facility but the application they have customers fill out is deceiving. My GermanShepard can obviously jump a 4 ft fence (he's a working dog) but the question on the app only says "can your dog jump fences" Weeks beforehand they tell my husband and I his room is reserved and we can drop him off at 4 b4 we leave for our cruise. TWO HOURS BEFORE WE LEAVE for our cruise they call saying his app was denied b/c he can jump fences. First off, very bad timing but I guess thats what you get dealing with inconsiderate people. Second they have 8ft fences around the outside play area, my dog is good but he's not that good. He cant scale a wall either and if I'm not mistaken that was the question before the jumping one. They obviously need to be more specific in their questions and dont wait til the last second to call someone when they already have prior plans. To top it off, we then had to find another place last minute to drop him off. Will NEVER consider that place again. (Hide)
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