Baby Village & Kids Rooms

Apr 7, 2009 by Guest54654

I ordered baby furniture from this establishment and was told that the furniture would take approximately 6-8 weeks... (More) I ordered baby furniture from this establishment and was told that the furniture would take approximately 6-8 weeks to arrive. Around the 6th week, I called the owner to touch base and he informed me that my furniture "has been shipped and would be arriving any day". We are currently on our 10th week and Doug continues to tell me that it "should be shipped soon". He offers no sympathies for the poor customer service, no discounts, and no apologies for the delay. In fact, he really doesn't even seem to care that my child will be here (with no place to sleep) before my furniture is here. He has told me repeatedly that he will call me when he speaks to the furniture manufacturer. However, he has not called me one single time in the last four weeks. I have had to call him to get any updated information. I should have done this before I ordered the furniture but I googled "Baby Village Customer Service" and located FIVE reviews exactly like mine from this store. STAY AWAY FROM THIS STORE!!!  (Hide)

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