My wife and I were in need of a new mattress and we've heard good things about Syracuse mattress. We decided to make the drive to Syracuse and for us that's about an hour away. It was well worth the trip. We not only got a new mattress but really liked the foam pillows that they had. But they did not have them in stock and had to order the ones that we wanted. Instead of us having to drive all the way to the showroom again for the pillows they agreed to meet us halfway at 8 o'clock at night after they close. To me that really means customer service.