EvenLink - Overall, An Even Better Way To Connect! A message from the company president:So, who is EvenLink? And how can their prices be soooo low?The partners of EvenLink are primarily those who operated and founded one of the area's previous Internet Service Providers, SunLink (founded in 1995). SunLink became one of the area's leading providers of full service access to the net offering dial up, dedicated, ISDN, frame relay, web design, web hosting, and T-1 service to most of the old 717 area code and the newer area code 570 before we were purchased by a large national provider in March 1999. We feel we were a huge success by the overwhelming demand for our service. Sure we made some mistakes, and things weren't perfect but there sure were a lot of you who had our service and liked it a lot. In fact, even through a pretty aggressive marketing campaign, more than 50% of our customer base came from satisfied customers referring their friends, neighbors, and relatives to us. That, in itself says a lot!! When we sold SunLink, the new company, OneMain.com kept their promise to continue to offer a higher level of customer satisfaction. Their business plan was the same as ours, to provide the highest levels of customer service and to continue to bring advancement in technological services to our local communities when the larger providers simply did not care to do so. But then, due to the high flying stock market prices of NASDAQ of the early 1990s, OneMain.com then decided to sell out as well. That's when our old customers, including myself, ran into some major malfunctions with being integrated into the national provider. It was very disappointing to both personally and professional experience the transition nightmares that followed with that merger and to hear some of the very dramatic problems which occurred in households and businesses within our area directly from our old customers. Just before the merger took place, we thought WOW this is great, having a national company interested in our small part of Pennsylvania. We were looking forward to higher levels of customer service, new products, services, and advancements in communications that could have a big effect for the entire Northeastern region of our state. When the integration occurred, ALL of the founders were shocked at the complete degradation of quality customer service. And to boot, they raised their prices to $23 per month! This was the prime example of how being bigger doesn't mean that things will be better. As I said previously, yeah we made our mistakes, and I'm not saying that we were the best. But I knew that we could do an Even (hint, hint) better job than the large national ISP. This is when my family and I decided to begin another provider. My non-compete agreement was up and I could not wait to get back to doing what I loved best. Offer even better customer service. Even faster, more reliable modem connections. And, with even lower prices. We knew we had the experience and expertise to do it again, and why not? I sure didn't want to put up with crashing systems, 30-60 minute hold times with customer service, and no results after waiting to speak to someone, slow connections, and pay higher prices? No way!