Willett Travel

They totally screwed up a vacation of mine. The travel agent did not seem to know how to read a Eurail Pass ticket- I questioned that the date was wrong (they reverse the month and date in Europe) and he said it was fine- well a few weeks later... (More) They totally screwed up a vacation of mine. The travel agent did not seem to know how to read a Eurail Pass ticket- I questioned that the date was wrong (they reverse the month and date in Europe) and he said it was fine- well a few weeks later and thousands of miles away, my husband and I were stuck in a Paris train staion while our romantic overnight ride slipped away to Rome because our tickets were printed for the wrong date. We took hours to figure out how to get to Rome- it was over the holidays and all the trains were full- we spent all the next day travelling. When we arrived home the owner of the agency never even apologized- she said she spoke to the agent that I worked with and he did not recall me asking about the incorrect tickets. I will NEVER recommend this agancy to anyone  (Hide)

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Business Reply to this Review by Tama

Regretfully, I've just now seen this review or certainly would have responded sooner. I am the owner and, quite frankly, cannot imagine how I could, or would have "ignored" this client's distress. What our clients receive from us is our... (More) Regretfully, I've just now seen this review or certainly would have responded sooner. I am the owner and, quite frankly, cannot imagine how I could, or would have "ignored" this client's distress. What our clients receive from us is our dedication to what's best for them. Obviously, in some way or another, we did not accomplish this with her. I hope that she will contact me asap...there has been a tremendous communication gap and I would truly like to bridge it. 800-994-5538  (Hide)

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