Donnelly Appliance Service

Aug 24, 2009 by Guest83553

In our busy lives I find it very odd that Donnelly has no way for a customer to leave a message after hours. I called... (More) In our busy lives I find it very odd that Donnelly has no way for a customer to leave a message after hours. I called on Sat re my dryer that stopped working. They were good about saying they would come Monday between 9 and 12. However, later on Sat, the dryer worked and I decided to cancel the service call. I had no way to do that because I called Sat afternoon and they won't accept messages. Then I tried Monday morning at 7, 7:30 and 8 am and then had to leave for work. I admit that when I got to work I went in to a meeting right away and next thing I know my son is calling me saying the man can't find anything wrong with the dryer and we need to pay $88 anyway. He gave the service man a check but I am still miffed that in this day and age, a service oriented company won't accept after hours messages. Of all the service providers we use for various things, Donnelly is the only one whose message says they can't take after hours calls - not even to leave a message!  (Hide)

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