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Charter Communications Inc

1.5 of 5 stars 56 Reviews

400 Atlantic St, # 10, Stamford, CT 06901
CharterCableDeals.com
(203) 905-7801
 
 

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The person icon Empolyee Image indicates that the reviewer is an employee of SuperMedia LLC. SuperMedia operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of SuperMedia.
1 of 5 stars
Aug 4, 2011
by Guest52333
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
When you first sign up for charter you get great speeds. But as the months go on the speeds get worse and worse. They are advertising 12mbs right now and my speeds have been around 3mbs. So I asked them to send a tech, which the guy on the online... (More)
Was this Review helpful to you?   Yes No   
2 of 5 stars
Apr 22, 2011
by Guest23174
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Gaming enthusiasts may want to consider using a different provider. Charter's service goes down in small bursts of several seconds multiple times per day. Internet browsing would not be affected by this, but losing connection in an online game even... (More)
Was this Review helpful to you?   Yes 4 No 1   
1 of 5 stars
Apr 11, 2011
by Guest25458
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Been suffering from poor internet service for 5 days now. Every call to support has been reboot the modem / somebody is working on it / we'll send somebody out at $35 per hour / best one, your modem is out of date. Like any cable company, it's a l... (More)
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5 of 5 stars
Feb 27, 2011
by anonymous
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
hayy
Was this Review helpful to you?   Yes 4 No 13   
2 of 5 stars
Jan 21, 2011
by anonymous
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
I'm going to be generous and give them a deuce. I've rarely had a problem with their service, but I agree that their voice activated customer service is a real pain in the rear. My main gripe is that their rates are just getting rediculous. I've bee... (More)
Was this Review helpful to you?   Yes 7 No 2   
1 of 5 stars
Nov 30, 2010
by Guest03944
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Can be as fast as they advertise, but its sort of like gambling you'll every once in while but most of the time you lose. Charter is extremely unreliable and the customer service is terrible. Write now I'm using my Sprint 4G wifi hotspot because the... (More)
Was this Review helpful to you?   Yes 6 No 1   
1 of 5 stars
Nov 19, 2010
by Guest51877
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
If I could go negative on the stars it'd be about -10. I am only able to use charter in the building I live in or I'd use something else even if their service was 14.4 dial up. Charter's service has been down completely more than 15% of the last yea... (More)
Was this Review helpful to you?   Yes 10 No 0   
1 of 5 stars
Nov 19, 2010
by Guest17260
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Horrible service! Horrible company. Too many glitches in internet and cable. Internet would go out when needed most. Customer service unhelpful and took forever to actually talk to someone. Charge ridiculous fee for cancellation but it was wort... (More)
Was this Review helpful to you?   Yes 6 No 1   
1 of 5 stars
Oct 19, 2010
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
horrible internet service and alway blaming something else except themselves - paid for the last 9 months for 8 meg speeds and never received more than 2 consistantly. Finaly 9 month later the technition admitted there is no 8 here in calif city pos... (More)
Was this Review helpful to you?   Yes 8 No 2   
1 of 5 stars
Sep 1, 2010
by Guest20517
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
These people don't even deserve the one star I'm required to give to write this review. They lie, they promise, they lie again, they make more promises, and their Internet isn't even reliable! For all the drama they could at least provide fast relia... (More)
Was this Review helpful to you?   Yes 6 No 0   
1 of 5 stars
Aug 30, 2010
by anonymous
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
I have had Charter Internet/cable for years....I am now searching for new service! My bill keeps increasing. I called to try to change plans and customer service were not helpful at all. I have been very unsatisfied with them and do not recommend th... (More)
Was this Review helpful to you?   Yes 6 No 0   
1 of 5 stars
Aug 26, 2010
by Guest77830
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Can I not give them less than 1 star? Fine. We signed up for Charter in late May this year (it's late August now) and not quite every day, but almost every day the internet goes out for a few minutes several times, like tonight it went out three t... (More)
Was this Review helpful to you?   Yes 9 No 0   
1 of 5 stars
Aug 20, 2010
by Guest89938
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Horrible service. DO NOT USE. We had Charter for both cable and internet and they've both beed dreadful. In the space of 6 months, we had 4 different DVR boxes because they kept breaking down and losing all of their programing. The one that fina... (More)
Was this Review helpful to you?   Yes 7 No 2   
1 of 5 stars
Aug 6, 2010
by Guest17675
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
I wish I read these reviews before signed up with Charter. They overcharged and didn't want to correct their errors. Customers service is the worst. No one wanted to take responsibility and throwing you around. Watch your bills go up for no reason.
Was this Review helpful to you?   Yes 15 No 0   
1 of 5 stars
Jul 20, 2010
by Guest46789
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Rating: -1 Worst customer service,always tries to charge more money for customer.similar services from competitiors are 50% cheaper.This company wont exist in next few years ,if they dont change their business practices.
Was this Review helpful to you?   Yes 15 No 0   
1 of 5 stars
Jul 19, 2010
by Guest70754
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
I've had intermittent or nonexistent service for 2 weeks now, and every time I call Charter (which is daily) they always tell me, "There's an outage in your area." Their service is horrible.
Was this Review helpful to you?   Yes 4 No 1   
1 of 5 stars
Jun 21, 2010
by Guest37129
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
We recently signed up with Charter for internet service. They overcharged first time around and have yet to credit what they owe us. At present, between my husband and I, have spent approx. four hours on the phone and they are clueless - still no... (More)
Was this Review helpful to you?   Yes 22 No 1   
1 of 5 stars
Jun 9, 2010
by Guest38385
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Worst customer service ever. Check your bill every month as they randomly decide to up bill at anytime. Service is down a lot too.
Was this Review helpful to you?   Yes 2 No 0   
1 of 5 stars
May 29, 2010
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Save yourself the agony and frustration of dealing with this company. If I could give them zero stars I would. Charter has the worst customer service I've experience in the last 30 years. Everything in their business is designed for their benefit, m... (More)
Was this Review helpful to you?   Yes 4 No 0   
3 of 5 stars
May 29, 2010
by Guest45988
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
My only real issue is having all my services combined (cable, wireless internet, and phone bundle) when one goes out, it all goes out! One time it took them three days to get a tech out to find out what happened (a neighbor had mowed over a cable w... (More)
Was this Review helpful to you?   Yes 13 No 3   
4 of 5 stars
May 23, 2010
by Guest70484
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
I have had charter service for years. They have always resolved the few issues I have had in a very timely manner. As a long time customer, I can call to find out if there are any promotions going on and have always been allowed to participate. Our... (More)
Was this Review helpful to you?   Yes 0 No 3   
3 of 5 stars
Apr 19, 2010
by Guest42100
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Just saying something here. either some moron is really holding a grudge, or charter ruins the life 1 new person that always happens posts anonymously everyday.If you are going to write a bad review, then do it. Do not pretend to be a different pers... (More)
Was this Review helpful to you?   Yes 11 No 19   
1 of 5 stars
Feb 14, 2010
by anonymous
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
The worst cable internet provider ever. We only purchase a low speed internet service through this company, but they force us to pay for a high speed service that we do not recieve because we do not purchase a cable tv or telephone bundle with the... (More)
Was this Review helpful to you?   Yes 1 No 0   
1 of 5 stars
Feb 14, 2010
by Guest90321
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
Terrible customer service. I've been trying to resolve a billing issue and no one will listen. They back track on what they've said. And keep changing their rules.
Was this Review helpful to you?   Yes 1 No 0   
1 of 5 stars
Feb 12, 2010
by anonymous
business
Charter Communications Inc 400 Atlantic St, # 10,
Stamford, CT 06901
USA
This is the worst Cable service provider ever! Prices continually go up, esp for customers that have been customers for years! It takes 10 minutes to talk to a real person, then they can never help you anyway! There customer service and satisfyin... (More)
Was this Review helpful to you?   Yes 4 No 0   
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