The service is good here. Everyone is helpful and friendly, and I appreciate the time they take to find and fix my problems with my ford focus

The entire dealership was very helpful and the customer service was outstanding. Thank you

Anthony was very thorough & knowledgeable about the Mitsubishi product.

They are great! Very patient, polite, and professional.

Made me feel very comfortable about my decision!

My husband and I were delighted with the service that we had received! And we rode home in our new car. Thanks Springfield Mitsubishi. Stephanie H.

It’s inexcusable how this dealership and owner conducts their business. They are unethical with zero integrity.



I sat in the dealership with my family for hours attempting (Saturday) to work out a deal that I felt good about. When we couldn't come to a good place, I took my family and left. I loaded the family back into the car and as we were about to pull away they stopped us and asked me to come back in for a better deal.



I proceed to return the dealership alone and the owner, yes the owner (Matt Law), offered a deal that I felt comfortable with. Not wanting to pull the hungry family back out of the car on this rainy evening (and with my wife not present, I could set this up as Christmas gift for her), Matt assured me this deal was good until the next business day (Monday) so I could clean out the vehicle we are trading while it wasn’t raining and would be without the family. We even discussed how he could store the car for me until Christmas. We shook hands and thanked him for honoring the deal until Monday.



Well I go in on the next business day, and they informed me that this particular car was "sold" and they would not honor the deal on any vehicle of the same model.



If you want to give them the benefit of the doubt that they did actually sell the vehicle, couldn’t they just sell me another vehicle, right? Well apparently this vehicle had a “special rebate” that gave them the ability to offer that particular deal and not just an attempt at a bait and switch. Or Matt could have chosen to honor the deal (not his sale associate, not his sales manager, but HIS DEAL) to demonstrate his integrity. NOPE! It was actually the reverse. His employees put the fault on me for not taking the deal when it was offered and gave me the advice that next time I should have either signed or gotten it in writing. The owner’s word and handshake isn’t good enough.



I have taken my business elsewhere and I would recommend you do as well.

Jim was a God sent. Thank Anthony for serving our country. Good service and great entertaining dealership. I will come back because he is an excellent employee. I didn't think a dealership could have all positive reviews, but I was wrong. Some of the reviews are similar or even the same thing. Maybe these folks know each other

Great service! Thanks .

Great service! Thanks.

They are great! Very patient, polite, and professional.

Services were excellent by everyone I came in contact with.

He did a great job on my new car. I am very pleased with the work he did for me.

The service was excellent! The people are very nice with the customers. we appreciate your job... Thank you for everything. Especially for your help & the great service.

Friendly and courteous service.

He's an excellent employee. He came to pick me and my sister up and gave us great customer service. i am 100% satisfied.

Very nice and entertaining. I would recommend some of my family and friends.

Jim was fabulous! Great respect for my opinions and very positive attitude. I would recommend him to anyone thinking to buy a car!

Anthony was a God sent. He is a very partitive person- he is a good salesperson gave me reassurance that I was getting correct information to back my budget. Thank you, Thank you

I am very happy with the way I was helped with purchasing car.