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Route 66 Hotel & Conference625 E Saint Joseph St, Springfield, IL62703 USA
cold room and difficult to contact management to reverse overcharge on credit card statement
In April, we stayed two nights. The first night there wasn't heat in the room and we froze so we requested to have our room changed. It was changed and the second room was fine. The problem was we were then charged for three nights on the credit car... (More) In April, we stayed two nights. The first night there wasn't heat in the room and we froze so we requested to have our room changed. It was changed and the second room was fine. The problem was we were then charged for three nights on the credit card statement instead of two. Upon calling the hotel I was told "management" had to make the adjustment. DAY 1: Management will call by 4:00 (never did); DAY 2: Management is not in; DAY 3: Management is not in, but will call the next day or by noon of the following day at the latest. DAY 4: no call; DAY 5: no call by noon; called them and was told both managers are in a meeting, but will call within 30 minutes. Once again, no call.
I will probably have to dispute the charge with the credit card company. (Hide)
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