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Jun 14, 2012
Jun 14, 2012
Chapman Stone & Marble Co3601 Chatham Rd, Springfield, IL62704 USA
I was very disappointed with the company. The quality of the product was great, but the service was terrible. I was told on Tuesday that they would deliver on Thursday. Then on Wednesday I got a call saying that they would not deliver until Friday... (More) I was very disappointed with the company. The quality of the product was great, but the service was terrible. I was told on Tuesday that they would deliver on Thursday. Then on Wednesday I got a call saying that they would not deliver until Friday. I called today (Friday morning) to double-check about delivery. They said "yes" they would be delivering today. A half-hour later they called and said that the quarry had "dumped" white rock on top of what was remaining of the brown/white combo rock. When I paid for the rock there had been a lot of that rock available. When I got the call that they would not be able to get the brown/white rock delivered until possibly Monday or Wednesday I got very angry. I went out to see for myself what was going on. I went to look at the rock and saw that there wasn't very much of the rock left. I was told I could have the white rock, wait until later to get the brown/white, or just get my money back. They didn't care. I got my money and ran! (Hide)
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