Baymont Inn and Suites Springfield

Mar 30, 2009 by Guest38194

I stayed at this hotel around a month ago. I had booked my stay on hotels.com. I was charged for my room through... (More) I stayed at this hotel around a month ago. I had booked my stay on hotels.com. I was charged for my room through them and this hotel charged my credit card for the room as well. When I called the Baymont Inn about this, I spoke to foreign gentleman and he informed me that he was not authorized to refund payments that I would have to call back and talk to the general manager. I called back the next morning and spoke to a front desk clerk that informed me that the general manager was not available, but I could speak to the owner of the business. She connected me to him, and it was the same gentleman who informed me that he could not reverse my charge on my credit card. I let him know that I had already talked to him, and what he had told me and what the front desk clerk had told me and he hung up on me. I have not reached him since. It has been a month since I stayed at this hotel and I still do not have my refund. I would not recommend this hotel to my worst enemy.  (Hide)

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