I will never go back to this place. What a bunch of idiots! Not only are they RUDE, but they do work without asking you first!! Then overcharge you! The manager is an idiot who laughs in your face when you complain.



AVOID!!!! AVOID!!!!AVOID!!!!AVOID!!!!AVOID!!!!AVOID!!!!AVOID!!!!AVOID!!!!

As the owner of a trucking company, I have seen many the dealings of many shops. Freedom Truck Centers is by far the WORST!

Winter 2013:

* We had work done on our Reitnour trailer, for which they are the dealer. We were down for over a week.

* There was NO communication.

* We were charged for work that the mechanic did not complete.

* They did unauthorized work.

* When finished, they backed the trailer to a high curb that busted our mud flaps. They refused to replace them.

* When we spoke to the director of service, he wanted three days to do "research" on our complaint that we were charged for work not completed. In the end, we were screwed.



Summer 2013, took truck & trailer for DOT inspection. Trailer had ABS issue...which was what they were supposed to have repaired in the winter. We had no choice but to take it back & were assured by the manger that things were better & would get us in the express lane.

* Express lane was NOT express. 4 - 5 hours before they even took a look at trailer. It was evening before we heard anything & the bad news was they didn't stock the part we needed. It would be Monday before they could order & Tues before they could do any work. This was Sat.

* No communication on Mon, so we call in & ask what's going on. Found the part. Will start work on Tues. Will call when done.

* No communication on Tues…we call again. Part arrived; should take 1.5 hours to complete. We have a 1.5-hour drive to get there, so we waited a little while before heading out. Before leaving we call to make sure it's fixed. The service girl (an airhead!) says it's fixed. We head out, get there, & guess what? It's NOT fixed. Won't be ready until the next morning.

* They have to call Reitnour to get info on trailer in order to fix it. Later that evening, we looked on the Internet & found plenty of documentation on how to fix.

* Wed morning - we call. Airhead tells us they ran into other problems & needs a new sensor. She assured us that they had the sensor in stock.

* 1.5 hours later, we call & ask for the mechanic because airhead has no clue what she's talking about. Mechanic says they MIGHT have the part, but he has to check. He said he would call back.

* Never calls back. We call again. Yes, they have the part. He's working on it now. This is about 4pm.

* No news until we call again at 5:30pm. Mechanic went home, but we talk with his replacement.

* New mechanic it will be done by 7.

* 8:30 pm he finally calls & it's done.

* We get there, they backed the trailer up again to the high curb & busted the mud flaps again, for which they would not replace.

* We present documentation to mechanic who tells us we found more than they had. What kind of shop (& dealer at that) would NOT have data on how to fix this? Sounded like a bunch of crap to me, just another way to get more money out of us.

* Spoke to director of service again, who claims that all work was done…yada yada. Refused to negotiate anything...we were complaining because this should have been repaired in the winter when we brought it in the first time. We should not have to pay for this repair twice.



Their mission statement:

The Compass that Guides us Daily to Fulfill our Mission:

* Honesty & Integrity

* Sense of Urgency

* An Attitude that Everything is Possible

* Obtaining the Truest Value for the Customer



There was NO Honesty & Integrity as they are deceitful & incompetent.

There was NO sense of urgency; in fact, I believe they intentionally dragged things out.

There is NO positive attitude from them, forget about all things being possible.

As far as obtaining the truest value for the customer...HA! That could be furthest from the truth.



AVOID Freedom Truck Centers, Spokane, Wa. at ALL COSTS!