Auto Plus-Rebuilders

Jul 23, 2008 by whitewatergal80

If I could give less than a star, I would. Had a 7:30 appointment to have a diagnostic check run on my car. I was... (More) If I could give less than a star, I would. Had a 7:30 appointment to have a diagnostic check run on my car. I was going out of town for the weekend & my check engine and low engine coolant lights were coming on. I start work at 9am. The first mechanic showed up at 7:40, but he didn't have keys. The person with the keys showed up at 8:30 and said they could give me a ride to work, but I'd have to find my own way back. My work is less than 5 mins. away, and there was no one available to get a ride back. They told me I could come in the next morning at 7:30, and I said that's fine, but they should offer a reduced labor cost to compensate for wasting over an hour of my morning. They said that wasn't happening and that I'd either come in the next morning or I wouldn't. The choice is mine. Astonishingly poor customer service and the inability to keep appointments makes for a bad combination with an auto shop.  (Hide)

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