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Dunkin Donuts970 Douglas Pike, Smithfield, RI02917 USA
Just returned from this dunkin donuts and will never return. Went to the counter and ordered 2 black decafs, large and small, easy order. The girl proceeded to write my order on the cup. I told her she didn't have to write because they were both the... (More) Just returned from this dunkin donuts and will never return. Went to the counter and ordered 2 black decafs, large and small, easy order. The girl proceeded to write my order on the cup. I told her she didn't have to write because they were both the same, black decaf. She said that management makes her write on all cups. She pours decaf into the large, emptying the pot, so the cup was not filled and puts a cover on it. She then walks to another area for the small cup of decaf. There was none there so she comes back to the counter and proceeds to deliberately pour regular coffee in my cup and I catch her! i ordered 2 decafs repeating that order over and over. I questioned what is the sense of wasting time writing on the cups if you just don't give a care and pour whatever you have when you run out of what the customer ordered Both my wife and i cannot drink decaf for medical reasons. You're a coffee place, how can you always be running out of decaf? Needs customer service training! (Hide)
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