A-1 Van's Flowers & Gifts

I grew up in Sioux City and have since moved. I always thought this florist was supposed to have been the best. I have had 2 bad experiences and will not use them again. I ordered for my mom when there was a death in the family. A1 did not... (More) I grew up in Sioux City and have since moved. I always thought this florist was supposed to have been the best. I have had 2 bad experiences and will not use them again. I ordered for my mom when there was a death in the family. A1 did not complete the order. They had Hy-vee fulfill the order at a cheaper price but did not refund me the difference. BUT they did not deliver either. Hy-vee called my mom and made her drive to the store to pick them up. AND A1 Vans charged me a $8.50 delivery fee. I really thought this was a fluke and ordered once again. These $61 roses were to be delivered on 02/28/08. They never arrived. My mom was home, no one showed, no one knocked. Five days later, I called A1 Vans and was told they could not find the house which is easy to find. Everyone else finds it. They then changed the story to, "there was no door on the house." Really?? THEN they had the nerve to say they left a phone message for my mom. There was no message to her OR me. Outright lie. I emailed the company, no response. I had to call the company and I was very polite but not once did the lady apologize to me or offer to make this right. This shocked me so much that I had to write this review. She even mentioned she got my email. Ok, where was the reply?? DO NOT use this company if you actually want flowers to arrive! Horrible experience when you need to get flowers to family during tough times.  (Hide)

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