Autohound Collision Center
3443 Thorndyke Ave W, Seattle, WA 98119
1991 Autohound has earned a reputation for excellence through delivering quality work and exceptional customer service. As a family owned operation for almost 20 years, it's always been important to us that we treat not only our customers like family but also our employees and partners. Our mission is to provide our customers peace of mind through the caliber of our care for their vehicle. Our Employees and technicians have over 100 years combined experience in the field. They are highly trained and have earned certifications in their respective fields. It's thanks to our team members that we can ensure quality service and craftsmanship. Since 1991 Autohound has earned a reputation for excellence through delivering quality work and exceptional customer service. As a family owned operation for almost 20 years, it's always been important to us that we treat not only our customers like family but also our employees and partners. We proudly offer collision services, Mechanical Services, Paintless Dent Repair, Professional Detailing, Headlamp Restoration, Wheel Repair & Refinishing, and Classic Car Restoration. We pride ourselves by providing Customer Protection, Quality, Efficiency, and Competitive price. Customer Protection: Freedom of Choice - Vehicle owners have freedom of choice when selecting a repair facility. Confidentiality - Customer's information is used solely for the purpose of repairing the vehicle and otherwise kept strictly confidential. Authorization - Vehicle owner's authorization is obtained prior to beginning any repairs. Business Ethics - We follow ethical and professional conduct in all of our business practices. Insurance - We carry business liability insurance and are insured for loss of or damage to the customer's vehicle while being repaired. Quality Estimate Preparation - Initial estimates, including electronic images, are complete and accurate and a copy is given to the customer. Prior Damage - Prior damage is documented during the estimate process and is not covered by the current claim. Billing Accuracy - A thorough inspection of the vehicle ensures all necessary repairs were done in a quality manner and that billing reflects actual parts and repairs. Deductible Collection - All deductible amounts are collected prior to performing repairs Warranty - Vehicle owner is given a written national limited lifetime repair warranty for as long as the customer owns the vehicle. Training - Our technicians are trained and certified in current auto repair procedures and techniques Quality Control - Quality control checkpoints are enforced at various stages of the repair. Equipment Criteria - Our equipment/capabilities meet the highest criteria of the industry. Licensing & Certification - We keep current Federal, State, and local licensing certification. Efficiency\Repair Cycle Time - We guarantee vehicle drop off date, promise date, start date, repair completion date & vehicle pick up date. Customer Services Repaired vehicles are washed & vacuumed at no additional charge Total Loss Vehicle Inspection - An itemized repair estimate and Vehicle Inspection Report is provided to expedite the total loss settlement process. Repair Services on Claims Below Deductible - We offer great consumer pay rates for repair services on claims below the deductible. Repair Pricing - We abide by the most current market labor rates and materials pricing. Parts Locating Services - We utilize automated replacement parts locating services. Judgment Times - We guarantee a reasonable and substantiated judgment time. Repair vs. Replace - We always consider the reparability of damaged components prior to replacing them. Environmental Practices Our business practices are environmentally responsible.