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We purchased several appliance from HH Gregg all with the 10 year , yes 10 year warranty. At the time we were concerned about service if needed. We were assured that they had the BEST service dept. anywhere. Well , the 10 year LG washer is leaking.... (More) We purchased several appliance from HH Gregg all with the 10 year , yes 10 year warranty. At the time we were concerned about service if needed. We were assured that they had the BEST service dept. anywhere. Well , the 10 year LG washer is leaking. First call was to the store and to our dismay they said we do not service our products , another company does, Second call, my wife after 3 attempts finally reaches the service center (located in Tampa) 50 miles away, and they attempted to have her do the leak fix over the phone (long drive for just a leak) and after over 20 minutes she gave up. Now the leak is not just a drip but a rag is required during washing to soak up the water. Another call and agian referred to another service center , This time they said allow 24 -48 hour for a call back .Yes 24 -48 hours . 72 hour later , no call.Another call to the center and finally a live person informed us that they do not service HH Gregg. Again another call to the store.24-48 hour wait,no fix (Hide)
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