Delancey Street Moving

Aug 2, 2006 by User-9 from Oakland, CA

Good service experience
After reading many good reviews for Delancey, I was convinced we should use them for our move from Fremont to... (More) After reading many good reviews for Delancey, I was convinced we should use them for our move from Fremont to Oakland. Unfortunately, I was disappointed. The movers arrived at our home more than 2 hours late! We moved on a Monday and I called the Friday before to confirm our appointment (they do not give written confirmations). When they did not show up 15 minutes after our scheduled time on Monday, I called them, and I was told there was a mix-up and they would send a moving crew out "right away". Getting from San Francisco to Fremont should have taken them at most an hour, but instead it took them more than two hours. I suspect they had to spend some time 'assembling' a crew for us at the last minute. Because of the delay, I ended up not going to work even though I had planned to be in the office for a half day. Besides the scheduling screw-up, everything else went smoothly. The movers were great - they did a wonderful job, everything was moved quickly, and without any damage.  (Hide)

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