City Chevrolet Geo Volkswagen - 2111 Morena BL San Diego, Sales, Main Office

Apr 15, 2009 by User-136 from San Diego, CA

The service department at city is horrible. I took my gti to get a water pump fixed. I made an appointment and took... (More) The service department at city is horrible. I took my gti to get a water pump fixed. I made an appointment and took the car in when it was time. I was told since I didn't have an appointment they couldn't get to my car for a few days. I told them I had one, the service guy told me I wasn't in the computer and said that if I wasn't in the computer I didn't have an appointment. He then told me that the lady that does the appointments didn't remember me and said she has a good memory. So without coming out and saying it he called me a lire. I went home and called the supervisor who pretty much told me the same thing. I told here I was coming to pick my car up and was never going to go back there again. She told me she didn't care. I picked up my car and took it to Randy's foreign car. I emailed VW of North America and filed a formal complaint. They couldn't believe that City treated me that way.  (Hide)

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