I am employed at General Dynamics NASSCO. I am/ was a customer that place a order through a gentleman named James for 3 latch swivel hooks. James was very accommodating and proved to be very efficient. I received a call that my order came in on Friday March 29, 2013 at 0825 hrs. A gentlemen answered the phone and was very short, rude and it felt like I was interrupting his day! I could not get his name because he abruptly hung up on me when I was in mid sentence. However, the anonymous person called upon another gentleman named Mike to see if my order was in. So, there is a vestige to seeking out this individual. My experience with A.R has not been the worst... Just that one individual. There may be a need for coustomer satisfaction 101.... Just saying.