Heyde Sewing Machine CO

Jan 16, 2009 by Ms. B

POOR CUSTOMER SERVICE!
I recently special ordered a part for my serger through Heyde,I called and requested that... (More) POOR CUSTOMER SERVICE!
I recently special ordered a part for my serger through Heyde,I called and requested that the part be ordered regardless of cost. The next day someone called to make sure the price was ok w/ me, I told them fine and to order the part for the second time! I called 4-5 weeks later to check on the order. The woman I spoke w/ was rude and would'nt check to see if it was even ordered. She rudely told me someone would call when the part was in. No on ever called so about 2 weeks later I called again. I got a very sweet lady who could not check on the part but left a note for someone to call me. I received a call the following day and was told the part was never ordered because I never called them back. The entire process was about 1 1/2 months and I got no where. The woman in charge of orders told me she suggested I find another PFAFF dealer since I was upset with their company. So I did BALLWIN SEW CENTER 15425 Manchester Rd #3 They are great and care if i'm happy!  (Hide)

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