Roswell Urgent Care Center LLC

They took care of daughter after a horrible fall. I can say that we were completely satisfied and extremely grateful. Steve

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I think it is unfair to rate Roswell Urgent care so low b/c of issues that you could have avoided on your own by calling your ins. company first. RUC is fairly new and was working on getting insurance coverage to ensure the below accounts did not... (More) I think it is unfair to rate Roswell Urgent care so low b/c of issues that you could have avoided on your own by calling your ins. company first. RUC is fairly new and was working on getting insurance coverage to ensure the below accounts did not happen. The care that my child has received from RUC was top notch and when necessary I would take both my kids back there wihtout a doubt.  (Hide)

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I received excellent, prompt care at this facility. The doctor also called to follow-up later. I have recommended it to many others.

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I went to this office after several friends and coworkers recommended it. I had a severe sinus infection and wanted nothing more than to be at home in bed. Luckily, Roswell Urgent Care saw me right away. Their front office staff, nurse, and doctor... (More) I went to this office after several friends and coworkers recommended it. I had a severe sinus infection and wanted nothing more than to be at home in bed. Luckily, Roswell Urgent Care saw me right away. Their front office staff, nurse, and doctor were all extremely friendly and caring. The appointment didn't take too long and I felt better within 24 hours. This office is so convenient. I'm so glad I found it. No billing issues at all...I checked my insurance of course. Would recommend to anyone!!!!!  (Hide)

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I have to agree w/ "dnorth's" post about the confusion in billing from Roswell Urgent Care. My husband also went there & was told that yes they accept our insurance - NOT "we will file for your out-of-network benefits for you" but that they indeed... (More) I have to agree w/ "dnorth's" post about the confusion in billing from Roswell Urgent Care. My husband also went there & was told that yes they accept our insurance - NOT "we will file for your out-of-network benefits for you" but that they indeed were covered by our plan. We were also surprised to get a bill for the full out-of-network amount but pleased to receive the letter from R.U.C. that they were sorry about any billing confusion & wanted to make things right. However, they did not reduce the amount owed to what we expected & when I contacted the billing dept. was told there'd be no further reductions. I know the business owner's name & took it upon myself to contact her directly to make sure SHE was aware of what was happening. While argumentative at 1st she did in fact end up lowering the bill to what we expected. It was a hassle but I got the result I wanted. Dnorth's report of their billing practices was fair & we've learned our lesson to always check w/ our ins. co. 1st.  (Hide)

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In response to the reviewer who had the problem....as a health care consumer, I always check with my insurance myself if there is any doubt in my that a facility doesn't take my plan. My husband and I have been to this facility many times, have... (More) In response to the reviewer who had the problem....as a health care consumer, I always check with my insurance myself if there is any doubt in my that a facility doesn't take my plan. My husband and I have been to this facility many times, have had all my children seen there, and have seen all of the doctors that work there. Hands down, they have the best staff and most experienced physicians at any Urgent Care I have ever been to.  (Hide)

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Beware before you go here for medical care. Make sure they take your insurance. Don't go by their word alone and make sure you get it in writing before you leave. While my wife and I were out of town, her mother took our youngest son there for a... (More) Beware before you go here for medical care. Make sure they take your insurance. Don't go by their word alone and make sure you get it in writing before you leave. While my wife and I were out of town, her mother took our youngest son there for a minor injury and was told their practice was in-network for our plan. I work for a large corporation and am on a plan with one of the largest insurers in Georgia. I have never been anywhere that was out of network in five years on the plan. When I got the bill, I rudely discovered they were not. They proactively sent a letter saying they realized they weren't in-network for our plan, apologized, said they wanted to ensure we had a good experience, and were going to adjust our bill. they never did and I was told by their billing department that they never intend to make an adjustment. So now I am stuck paying the full cost out of pocket and they don't seem to care. BEWARE!!!!  (Hide)

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Business Reply to this Review by csmith

It is extremely difficult to refute a comment such as this one without violating any HIPAA laws. We did not lie about being in-network with his plan. Our front office staff made this clear to the patient's grandmother. The poster was not even... (More) It is extremely difficult to refute a comment such as this one without violating any HIPAA laws. We did not lie about being in-network with his plan. Our front office staff made this clear to the patient's grandmother. The poster was not even present to hear the explanation, see the sign that is clearly posted at the registration desk, or sign the medical consent that plainly states our insurance-filing policy. His particular plan required a minimum of 90 days of operation prior to contract approval and at the time of his son's visit we hadn't even been open that long. Although we are now in-network with this patient's plan we have always accepted it. We simply filed for his out-of-network benefits. The letter the poster referred to did state that we would make adjustments, and we did. We accepted his out-of-network benefits and wrote-off a third of his bill! We care very much about our patients and go to great lengths to ensure their satisfaction medically and financially.  (Hide)

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