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Jan 28, 2010
Jan 28, 2010
First National Bank Of Elk River14115 James Rd, Rogers, MN55374 USA
I misplaced several statements for an estate account and needed copies to close out the estate. I originally contacted the Zimmerman branch and because I needed to have them that day I was driving up from Minnetonka, the associate immediatly sugges... (More) I misplaced several statements for an estate account and needed copies to close out the estate. I originally contacted the Zimmerman branch and because I needed to have them that day I was driving up from Minnetonka, the associate immediatly suggested going to the Rogers branch to save me some time. As I am not from the area I had no idea there was a branch closer to me. Then I called the Rogers location to verify they had them printed before driving up. The phone number actually sent me to Anoka, but that didn't matter she found out immediately that Rogers had the request and just put me on hold while she verified...............wow no multiple phone transfers she tracked them down in less than 3 minutes. And another thing even though I was originally going to pick them up at 4:00pm they had them printed and ready to go at 12:30 so I saved time again by going during my lunch break.Now I know why my Dad used this bank and refused to change to a "big box" bank.Thanks great job (Hide)
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