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Gabriel Church Services1746 S Main St, Rocky Mount, VA24151 USA
I'm writing this review concerning GCS customer service. I'm a pastor of a small church in Illinois. We ordered a portable baptistry and heating unit from GSC in the later part of March, 2011. After completing the order form and sending the full pay... (More) I'm writing this review concerning GCS customer service. I'm a pastor of a small church in Illinois. We ordered a portable baptistry and heating unit from GSC in the later part of March, 2011. After completing the order form and sending the full payment for the items and shipping cost the order was processed on 3/31/2011. After the order was processed I called to find out the estimated delivery time. It wasn't until I called that I was informed the order would be delayed because they had a record sales month on the baptistry. I actually spoke with an account manager on the phone more than once prior to placing the order but he failed to mention that particular model had sold out and more had to be manufactured which could take 6 to 8 wks. Good customer service would have informed me of this before I placed and paid for the order. I was even told one day (2 wks. ago), I called that the order was on a truck in route to our church which was wrong.Today is May 19th and I'm still wating. (Hide)
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