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Service is reliable and the customer service people are local and speak English clearly. You have to wait a little on the phone sometimes, but they are very nice. The one time we needed a repair, they were right on it. We are part time residents in... (More) Service is reliable and the customer service people are local and speak English clearly. You have to wait a little on the phone sometimes, but they are very nice. The one time we needed a repair, they were right on it. We are part time residents in NH and they are also very good about this: they let us keep the cable modem year round, but only charge us when we are using it. We can even turn the service on for an occasional weekend then turn it back off again for a minimal $5 service fee. Compare this to the electric company that charges us $21 a month all winter, even when we have the power shut off. Rates are in line with industry averages. (Hide)
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