Cocheco Equipment, Inc.
17 Signal St, Rochester, NH 03867
603-335-1597
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08/19/09
These guys are very professional... since everything is computerized now, they need only a model and serial number to find parts for equipment. They are very helpful in picking out the right equipment for my use and are very knowledgeable about the products they sell. I have had great luck with their service department as well...after several disappointments with guys working out of their houses.
These guys were great! They fixed a mangled crank shaft on my lawn mower and the thing runs great now. I would highly recommend them. Not unreasonable with repair price.
My experience was with ordering mower parts for an old tractor. Their help with determining what you need is absolutely terrible unless you can give them the part numbers or the exact model and serial numbers yourself. This can be hard to do on older equipment. They are a dealer for this tractor I have and they are clueless! I had them order some parts from looking at a detailed drawing from the owner's manual that that we concluded together are probably the right ones...they weren't. They told me these parts cannot be returned or exchanged. Why didn't they tell me this before they were ordered. I would not have taken the chance if I knew about this policy. No mention of a "special order" at the time of ordering. As far as I'm concerned this is a wear item and should not be considered a "special order". I lost $115.85 on this experience but they will lose more than that from any future business from my family or friends. Bottom line: Their customer service is extremely poor!!!!!
Very knowledgeable - very helpful. Great prices! Beats the big box stores!
- Extra Phones
Phone: 603-332-2694
Phone: 603-335-2154
- Hours
- Regular Hours
Mon - Sat: - Category
- Lawn & Garden Equipment & Supplies
- Other Link
- Other Email