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Cox Business

2 of 5 stars 5 Reviews

5400 Fallowater Ln, Roanoke, VA 24018
www.Cox.com/Roanoke
(540) 777-7373
 
As the third-largest cable entertainment and broadband services provider in the country, Cox Communications Inc. is best known for pioneering the bundle of television, Internet and telephone services together, offering consumers the ability to consoli...read more
As the third-largest cable entertainment and broadband services provider in the country, Cox Communications Inc. is best known for pioneering the bundle of television, Internet and telephone services together, offering consumers the ability to consolidate their services with one provider. For Cox, it?s not about being the biggest, it?s about being the best. Excellence in customer care is another hallmark of Cox Communications. With over 6 million customers and over 22,000 employees, Cox is known as one of the best in the business. In addition to customer care leadership, Cox is also widely lauded for its commitment to diversity and inclusion and overall corporate strategy. And according to the J.D. Power and Associates 2008 Major Provider Business Telecommunications StudySM, small and midsize businesses are more satisfied with our data solutions than with any other company. In 2006 J.D. Power and Associates gave us their highest honor for cable TV customer satisfaction, and in 2005 we received the same award for our high-speed Internet service. In fact, we've earned awards for each of the services we offer, and we're the only communications company to win top satisfaction honors in video, Internet, phone, and business categories.
 
 

Business Details

Category

(Edit)
Telecommunications Services

Hours of Operation

(Edit)
  • Sun Open 24 Hours
  • Mon Open 24 Hours
  • Tue Open 24 Hours
  • Wed Open 24 Hours
  • Thu Open 24 Hours
  • Fri Open 24 Hours
  • Sat Open 24 Hours

Additional Information

  • Since 1996, we have invested more than $16 billion in the communities we service through infrastructure upgrades to deliver video, phone and high-speed Internet service to homes and businesses in the... More Since 1996, we have invested more than $16 billion in the communities we service through infrastructure upgrades to deliver video, phone and high-speed Internet service to homes and businesses in the company's service area. Cox's annual in-kind and direct cash contributions exceed $100 million, with a community outreach focus on youth and education initiatives. We're also committed to being green. We pride ourselves on being good corporate citizens, and being an environmental leader is a way for us to continue this tradition. America is waking up to the fact that the environment matters. We all have to do a better job of taking care of it - companies and citizens together.Less

Areas Served

  • My Metro Area

Products & Services

(Edit)
  • 24/7/365 Support
  • Batteries
  • Business Services
  • Cable Modems
  • Consultations
  • More
  • Customer Support
  • Digital Music Channels
  • Digital Picture
  • Email
  • Firewall Management
  • HDTV
  • Installation
  • Interactive Media
  • International Channels
  • Internet Access
  • Internet Services
  • Local Channels
  • News Channels
  • Parental Control Devices
  • Pay-Per-View Channels
  • Premium Movie Channels
  • Repairs
  • Sports Channels
  • Streaming Video
  • Technical Support
  • Vanity Phone Numbers
  • Less

Specialties

(Edit)
  • Cable Television
  • High Speed Internet
  • Telephone Services

Customers Served

  • Residential, Commercial, Industrial

Emergency Service

  • Emergency service available
 

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User Reviews

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5 of 5 stars
Jan 19, 2014
by anonymous
business
Cox Business 5400 Fallowater Ln,
Roanoke, VA 24018
USA
Paid bill faithly ; after enough of their prices I went to another company . I paid bill on 9/16/13 for80.00 and called turned off cable on 9/30/13 and returned there box in timely manner . Couldn't get answer for the lady that took the box about a... (More)
Was this Review helpful to you?   Yes 1 No 0   
1 of 5 stars
May 1, 2013
by anonymous
business
Cox Business 5400 Fallowater Ln,
Roanoke, VA 24018
USA
Cox was once good, but not anymore. Every month they will raise your bill just a little bit. Cox's internet speeds have not increased in 3 years, but they still keep jacking up the price on the internet also. They have become overly greedy, more con... (More)
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Dec 10, 2012
by anonymous
business
Cox Business 5400 Fallowater Ln,
Roanoke, VA 24018
USA
Have had problems with them since day 1 can not wait to get another service. Avoid getting Cox if You can.
Was this Review helpful to you?   Yes 5 No 0   
1 of 5 stars
Aug 9, 2012
by anonymous
business
Cox Business 5400 Fallowater Ln,
Roanoke, VA 24018
USA
Prices seem to rise every month. Tech help is good, customer service is some of the worst I have ever seen. TV prices are higher than satellite and internet is higher than any city I've ever lived in, large or small. I will be looking for a better d... (More)
Was this Review helpful to you?   Yes 5 No 0   
1 of 5 stars
Apr 25, 2011
by Guest62678
business
Cox Business 5400 Fallowater Ln,
Roanoke, VA 24018
USA
Customer Service is horrible. Walk in experience awful with Roanoke office. Signed up under rebate program and 4 months later still waiting on rebate and no one can explain or tell when I will receive. Have printout and email from cox that rebate... (More)
Was this Review helpful to you?   Yes 13 No 0   

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As the third-largest cable entertainment and broadband services provider in the country, Cox Communications Inc. is best known for pioneering the bundle of television, Internet and telephone services together, offering consumers the ability to consolidate their services with one provider. For Cox, it?s not about being the biggest, it?s about being the best. Excellence in customer care is another hallmark of Cox Communications. With over 6 million customers and over 22,000 employees, Cox is known as one of the best in the business. In addition to customer care leadership, Cox is also widely lauded for its commitment to diversity and inclusion and overall corporate strategy. And according to the J.D. Power and Associates 2008 Major Provider Business Telecommunications StudySM, small and midsize businesses are more satisfied with our data solutions than with any other company. In 2006 J.D. Power and Associates gave us their highest honor for cable TV customer satisfaction, and in 2005 we received the same award for our high-speed Internet service. In fact, we've earned awards for each of the services we offer, and we're the only communications company to win top satisfaction honors in video, Internet, phone, and business categories.