I had an edible arrangement of cut fruit delivered to family members who were staying at the Hyatt Place Richmond/Arboretum. The hotel staff didn't deliver the arrangement to the room or notify the recipients it was there. When I discovered this and contacted the hotel, the person who answered the phone confirmed the hotel had received it but, had not delivered it to my family. He apologized and as an excuse said "the hotel computer system had been down the day before". He offered no form of compensation. I asked to speak to a manager and was told that the manager was currently "busy totaling up receipts" but, would call me ASAP. I never received a call from the manager or any further communication from the hotel. Very disappointing!

Excellent in all respects! Even the price was reasonable at $89.00/night for one double/KING Bed! Amenities plentyful. HD wide-screen TV, Refrig., Safe, Sitting Room as well as Bed Area. Nice desk, Internet & Phone ready-WiFi, etcKathie & Don Eberhardt