Last weekend I visited the store and purchased two wallets for my best friend for her birthday. I gave her the wallets. She didn't like the colors and wanted to exchange the wallets for something else so she went in the store today. She was told by an older white hair associate that she could not exchange the wallets nor get credit at store or a gift card. That one of the wallets was DIRTY! The wallets were brand new with the paper still inside. The associate took the paper out and gave her back the wallet and showed her the dirt. IN NO WAY when I was shown this wallet did it have any sort of stain on it. The tags were still attached and the wallet was in perfect condition. I've been in the store several times and I was offered a credit when I did not have a receipt. Can someone explain to me WHY she could not be given one???????

I highly recommend - the customer service is great! There can sometimes be a long line but at least you can look at merchandise while you wait :-)

The staff members are wonderful and helpful! The store is always nice and organized!

Staff go over and beyond to anticipate and xceed customer expectations; friendly, clean, cheerful ambience with neighborhood services of USPS and a wide variety of gifts for all budgets; staff and services are EXCEPTIONAL and second to NONE!

I called today to see if you have an item I'd seen there. You do but the clerk would not mail it to me, even with credit card, etc. That is not good customer relations. It would only taken a few minutes of your time and this would have been a rave review -- Not it is not, since I am in VA.

THE STORE IS VERY CONVENIENT FOR US. THE ONLY THING THAT IS ALWAYS A MESS ON THE LEFT BALCONY. THE PAPERS,PENS, TAPES ETC, SHOULD HAVE A PLACE FOR EACH ONES AND EVERYBODY COULD WRITE OR FINISH WHAT NEEDS TO BE DONE TO MAIL. THE ONLY THINGS IS NOT CORRECT IS THE PAPEL HOLDER, HOLDER CABINET WITH 3 SHEVES THAT IS IN THE LEFT SIDE IS HIDDING FOR OTHER PEOPLE .THE PAPER IT SAYS YOU HAVE THE RIGHT TO CONTINUE IN THE LINE IF YOU NEED TO COMPLET YOUR MAIL AND IT IS HIDDEN BECAUSE OF THIS SHELVES WHERE THE ENVELOPES, BOX, ARE AND THIS PAPER CABINET SHOULD BE IN THE HALL OF THE STORE ON THE LEFT HALL WAY.

It was convenient to have a post office in this Hallmark store, however, when I mailed out a medium sized envelope from there it was returned to me for insufficient funds. I think the post office staff at this location needs more training.

very helpful staff and nicely appointed store!