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      Loudoun Valley Roofing

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      Roofing Contractors, Roof Trusses, Shingles

      37306 E Richardson Ln, Purcellville, VA 20132

      540-338-4400

      CLOSED NOW: 
      Today: 8:00 am - 4:30 pm
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      REVIEW SUMMARY

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      1 Reviews
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      First-classBetter than mostAbout what I expectedNot the worst...Disappointing
      anonymous

      01/23/13

      We had Loudoun Valley Roofing come Check on a small leak, which we were told was a free assessment. The technician was very professional and kind. He got on the roof and reported that none of the pipes needed any repairs and asked to look in the attic. After looking in the attic, he determined that a pipe may need replacement. I asked for a bid of the work and was told that the owner would call to discuss the scope of the work and the cost involved. After a several calls and emails we determined that the bid was too high and that we would obtain another bid. Two weeks later our credit card was billed for $420 for work that was not done. When an inquiry about the charge was made the secretary asked if they could instead charge $180 for the first visit. While the technician was great, the management and administrative staff has been confrontation and unhelpful. They refuse to refund the money charged for no work. I would not recommend this company nor would I ever use them again.

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      DETAILS

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      General Info
      Loudoun Valley Roofing is a family owned and operated business established in 1984. Loudoun Valley Roofing is located in Purcellville, VA. We offer our Residential and Commercial Roofing services in Virginia, Maryland, West Virginia and Washington DC We provide and install Asphalt shingles, EPDM (rubber roofing), Duradek, Skylights, Snow Guards, Gutter, Gutter Screens and more. We also offer Free Estimates on re-roofs. We welcome repairs! We take pride in our Customer Service and our ability to give a competitive price to replace or repair your roof and stick to it. Our motto is "We treat you as we want to be treated". We also pledge to give our customers what they pay for, more if possible, but never less. Maintain a consistently superior level of quality through experienced, properly trained, well equipped and competent employees working in a safe environment. If You Don?T Need A Roof And Repairs Would Be More Appropriate, We Will Say So. We Welcome Repair Work And There Are No Commissions Here. When the work begins, you will see our full time employees arrive in fully equipped company vehicles. A supervisor has already reviewed you ticket with the crew but he will also check your job at least twice and direct special crews for certain detail work as necessary. He will know your job due to our comprehensive work orders and communication with the estimator. A final inspection will be performed. Feel free to ask any questions and point out any concerns at any time during the process. If there is a communication problem(language barrier), our men will put you in touch with a bilingual supervisor in short order. If cell reception happens to be a problem, please know that there are normally 4 people available in the office during normal hours. After the job, you can rest assured that we are going to continue to be here for you for years to come. If by any chance you have a problem, we will take care of it. We are human beings. We do make mistakes, but if we do, we will work diligently and promptly to make them right.
      Hours
      Regular Hours
      Mon - Fri:
      Sat - SunClosed
      Categories
      Roofing Contractors, Roof Trusses, Shingles
      Services/Products
        Roof Maintenance, Roof Structures, Asphalt Shingle Installation, Roof Repair
      Payment Options
      Brands
      Tamko
      Neighborhood
      Valley Industrial Park
      Accreditation

      BBB

      Other Information

      Services: Roof Maintenance, Roof Structures, Asphalt Shingle Installation, Roof Repair

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      Data provided by one or more of the following: Thryv, Data Axle, Yext.