I had two terrible experiences at Adler's. I purchased a full price Miele vacuum from Adler's just prior to moving out of state. The vacuum was sold to me as though it were new, but when I opened the box, the vacuum head had clearly been used and there was no manual or other paperwork. Now, two years later and living in Virginia, my vacuum has broken. The repair shop said it has a 7 year warranty if the silver tag is on the bottom of the vacuum. The tag had been removed! According to the repair shop, Adler's can get a full refund from Miele if they send in the tag, thereby "totalling" this serial number. Very shady business! Now I have to pay $150 for a new motor that should have been covered under warranty. About 8 years ago while living in RI, Adler's custom made 7 rooms of window treatments. Somehow my order was lost and when I complained, I got put at the end of the line. It took more than six months to finally receive the window treatments. The work was done incorrectly in one room, though it was redone free of charge and yet another long wait. At the end, the work was lovely and the fabric choices available are outstanding, but the service experience was horrible!



Update: after posting this complaint in Adler's Facebook page, Marc Adler personally contacted me and was able to locate a serial number that allowed me to get my vacuum repaired at no cost. I'm still certan the vacuum had been used, clear evidence on that, but I was very happy with the fast resolution by Adlers.

Great service & people, Support your local family owned stores. Don't let everything become lifeless big box outlets!!