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Energy Savings Heating & Cooling360 Henry St, Ste A, Prescott, AZ86301 USA
We callled Energy Savings and Heating to come out because they charge a flat rate for diagnostic, a little higher than others but it seemed like a better deal because they said if we ended up needing a part replaced they would do it for the cost of... (More) We callled Energy Savings and Heating to come out because they charge a flat rate for diagnostic, a little higher than others but it seemed like a better deal because they said if we ended up needing a part replaced they would do it for the cost of the part after the diagnostic fee. The technician came and told us that we needed a new thermostat for $300. I can buy a new thermostat for $25, we asked why it was so high and he said the price included labor. There wasn't supposed to be a labor charge. We purchased the new thermostat and planned to install it ourselves. Before we installed it a friend recommended that we just change our battery. After changing the battery the system ran perfectly. In another posting someone from the company said that the diagnostic fee was supposed to cover small repairs such as replacing the thermostat battery. HE NEVER EVEN RECOMMENDED CHANGING THE BATTERIES LET ALONE CHANGE THEM HIMSELF. He jumped straight to the most expensive solution. (Hide)
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