I manage a business complex in N.W. Portland and there are awnings on two separate streets (corner complex). When I called, the they asked me if I knew which side of the block each awning faced. Not realizing how much of an effect this would have on the condition of the awning. Over the phone, he suggested that one side was possibly in worse shape than the other. After they went out and looked, they sent me pictures of them. They were on the nose! They explained exactly what was needed to clean them and didn't try to "sell" me anything. In no time at all they had the work taken care of. I couldn't believe that 9 year old awnings could look so good. I didn't set my property on a regular maintenance schedule until they work was completed. I couldn't have asked for a better experience, from start to finish. They have been out 3 times now: ALWAYS a pleasure. Kudos to you American Awning Care.- P. Davis