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Dec 17, 2012
Dec 17, 2012
Aspen Dental2827 W Peoria Ave, Phoenix, AZ85029 USA
I am sorry to have to write such a poor review, but this is all about the difference between being treated like a corporate number and an individual person. I was overcharged for fluoride toothpaste ($25/tube), there never was any follow-up phone c... (More) I am sorry to have to write such a poor review, but this is all about the difference between being treated like a corporate number and an individual person. I was overcharged for fluoride toothpaste ($25/tube), there never was any follow-up phone calls after my first visits - for over a year and when I wrote the corporate office about not being called, it got a snitty call back. Another year passed and I got another call for cleaning (supposed to have it 3X year). I re-set the appointment and when I called to confirm my appointment time, I was told I HAD to tell her my DOB prior to confirming my appointment. Since there was no requirement for me to divulge my DOB when making the appointment, when I called just to get the time that the appointment was set for that day, I did not see the rationale of requiring to divulge it then. I was told I could not confirm the time without giving my DOB. I have moved to another dentist who doesn't treat me like a corporate number or form. (Hide)
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