Arizona Flower Shop

I placed an order that they never delivered. Six days after the delivery date I embarrassingly found out that my gift never arrived. When I called to enquire about it, I was treated very rudely. They claim they contacted me by phone and email to... (More) I placed an order that they never delivered. Six days after the delivery date I embarrassingly found out that my gift never arrived. When I called to enquire about it, I was treated very rudely. They claim they contacted me by phone and email to tell me I should find a florist in Tucson (the deliver to location) because it is too far from them. Firstly, I don't believe them because I never got a voice mail or email. Secondly, I suggested that their website should not have accepted the order if they don't deliver to Tucson. She kept saying well they accept orders "from" anywhere, and that things were difficult because I am in Connecticut. She seemed unable to understand the difference between my location and the location where the flowers are supposed to be delivered to. I was very polite the entire time, and cannot understand why a business person would have such a negative attitude to her own mistake. To top it all off, she hung up on me!  (Hide)

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Great customer service and they did a wonderful job with my flowers. I would definitely recommend Arizona Flower Shop!!

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Very poor customer service. Will not use again. I have tried 4 times to contact them over an error in delivery address. They refuse to answer back. At a time when family is grief stricken one should not have to deal with this worry too. I also... (More) Very poor customer service. Will not use again. I have tried 4 times to contact them over an error in delivery address. They refuse to answer back. At a time when family is grief stricken one should not have to deal with this worry too. I also find it interesting that the only ratings I am finding for this business are from the owner/employee. Buyer beware!!!!  (Hide)

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