Aqua Azul Pool Tiling

Apr 21, 2007 by TALS from Scottsdale, AZ

Poor customer service and follow through to correct problems.
The pool tile is really beautiful. The problems begin with poor follow through to remedy problems from the grout... (More) The pool tile is really beautiful. The problems begin with poor follow through to remedy problems from the grout being inconsistent to unsatisfactory cleaning of pool deck after completing the project and fixing broken items. After draining the pool 2 times for the grout to be cleaned there are still areas that are not right. Now 2 tiles have come off after less than 2 months. We also purchased a $1,300.00 salt chlorinator system and can't get the company to send someone out to show us how to operate our new system. We now have a pool with 2 tiles missing, poor grout consistency, a salt system we are not sure how to operate and now they will not return our calls to correct our problems. We really love the overall look of the tile, we just want it done right and have good follow through on correcting the problems now, so we can enjoy our investment. The pool will be awesome when it is right, it is just to bad that the customer service, the clean up and repair of broken items is so poor.  (Hide)

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