The IVCH commitment to quality Priorities at IVCH include patient safety and quality care. Our physicians and staff continually strive to provide the best patient-centered care. We regularly survey our patients regarding their views on the care they received and also continually monitor Process of Care Measures to evaluate our performance in providing the safest and the highest quality of care for our patients. Click on Patient Satisfaction below to see what a random sampling of patients said about the care they received after being admitted to IVCH. This national standardized survey is referred to as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems). For comparative purposes, we have included the most recent national and state data as provided by the Centers for Medicare and Medicaid Services (CMS).Click on any of the four Process of Care Measures to view CMS data that shows in percentage form how IVCH ranks in providing recommended care for heart attacks, heart failure, pneumonia and surgical care. Recommended care is defined as the treatment known to give the best results for most patients with a particular condition. All data is reported and verified by the Hospital Quality Alliance.Patient satisfaction See what hospital patients say about the care they received during a recent stay at IVCH as determined from their responses to the HCAHPS survey.Heart attack care A heart attack (also called an acute myocardial infarction) occurs when the blood supply to a section of the heart muscle is slowed or stopped. If blood supply isnt restored quickly, the section of heart muscle becomes damaged from lack of oxygen and begins to die. Heart failure (also called congestive heart failure) is a weakening of the hearts pumping power. This means the heart has trouble pumping blood to the rest of the body so the body doesnt get enough oxygen and nutrients to meet its needs.Pneumonia is an inflammation of the lungs caused by a viral or bacterial infection that fills your lungs with mucus which lowers the oxygen level in your blood. Surgical care improvementTo improve surgical care and reduce the risk of wound infection after surgery, the right medicines are given at the right time on the day of surgery.