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August West Chimney & Fireplace Concepts

3.5 of 5 stars 22 Reviews

6 Riverside Dr, Pembroke, MA 02359

(781) 829-9895 Additional Contacts
 
 

Business Details

Hours of Operation

  • Mon 09:00 AM-05:00 PM
  • Tue 09:00 AM-05:00 PM
  • Wed 09:00 AM-05:00 PM
  • Thu 09:00 AM-05:00 PM
  • Fri 09:00 AM-05:00 PM
  • Sat 09:00 AM-05:00 PM
  • Sun 11:00 AM-04:00 PM
 
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User Reviews

The person icon Empolyee Image indicates that the reviewer is an employee of Dex Media, Inc. Dex Media operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of Dex Media.
1 of 5 stars
Aug 1, 2011
by anonymous
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
I purchased 4 gas fireplaces from August West. Curt had no problem focusing all of his attention on me when I was in the showroom and wrote the $3000 deposit check. Anytime I had questions I could never reach him! There were always excuses and none... (More)
Was this Review helpful to you?   Yes 2 No 0   
2 of 5 stars
Nov 17, 2010
by Guest71914
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
I've never written a review before and being a business owner in a service industry I can understand that you can't please everyone all the time. I have not purchased anything from August West, but judging by the way they handle themselves, pre-sal... (More)
Was this Review helpful to you?   Yes 4 No 2   
5 of 5 stars
Nov 16, 2010
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
After many visits to the showroom in Hingham we purchased both a Jotul wood insert for our basement and a Regency gas insert for our living room in our Hingham home. We would often pop into the showroom and were always met by a very knowledgable sal... (More)
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2 of 5 stars
Nov 15, 2009
by Guest52517
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Do not sit by the phone waiting for them to call back. It won't happen. I purchased nearly $900 dollars worth of parts from them when rebuilding an old Vermont Casting wood stove and not once did they ever call back to confirm availability of parts,... (More)
Was this Review helpful to you?   Yes 2 No 0   
 
 
Business Reply to this Review by AugustWest business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
I am an employee for August West and I remember this customer well. He came in during the busiest time of year for a 20 year old wood stove that needed a plethora of parts. I spent a couple hours working on finding out exactly what parts he needed,... (More)
5 of 5 stars
Sep 14, 2009
by Tony
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
absolutely incredible knowledge and service. I visited both locations and found the all the answers I needed to make a confident purchase. They certainly took the time to explain all options and products that would heat and compliment our antique ho... (More)
Was this Review helpful to you?   Yes 1 No 0   
5 of 5 stars
Aug 21, 2009
by M2
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Excellent service! They are dedicated to their customers and willing to listen to what you want and need. I would recommend them to anyone who ask.
Was this Review helpful to you?   Yes 1 No 0   
1 of 5 stars
Aug 18, 2009
by Guest66175
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Hey, if you had good service from August West, all the happiness to you! One does not need to purchase the stove from the place. I PURCHASED MY HOUSE WITH THE STOVE ALREADY INSTALLED. So I figured to give the local guy the business. They screwed me... (More)
Was this Review helpful to you?   Yes 1 No 0   
 
 
Business Reply to this Review by August West business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
I don't really understand the point of this negative review.... we "screwed" him on a cleanout? How so? We provide hundreds of cleanings a year, we have customers who have been getting thier chimneys swept by us for over THIRTY years. Unfortunate... (More)
5 of 5 stars
Aug 3, 2009
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
I must say, after months of visiting numerous fireplace retailers on the South Shore, I was convinced August West Chimney and Fireplace by far had the most knowledgeable staff along with great selections. Their new store on Whiting St in Hingham is... (More)
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5 of 5 stars
Mar 13, 2009
by Guest14310
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Wonderful service! I am very pleased with choosing this company for my chimney needs. They showed up exactly when promised, cleaned up after themselves and were very knowledgable. I I would give them a chance even after reading the awful reviews.... (More)
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5 of 5 stars
Jan 18, 2008
by Guest71474
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Highly recommended. These are the only guys that actually know what they're talking about.
Was this Review helpful to you?   Yes 1 No 1   
1 of 5 stars
Dec 12, 2007
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Terrible service from start to finish and then some.
I purchased a wood insert from them on 10/10/05 and they didn't install until 12/3/05 which is about 5 weeks after they said it would be installed. The missed two install days and never called to reschedule. It got to the point where I was calling t... (More)
Was this Review helpful to you?   Yes 1 No 3   
1 of 5 stars
Dec 12, 2007
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Go somewhere else.
This is the worst service I have ever experienced in any industry. You're not going to see these people on the first 2 service calls they schedule so don't bother taking the time off. I have dealt with them several times in the past only to have the... (More)
Was this Review helpful to you?   Yes 0 No 5   
1 of 5 stars
Dec 12, 2007
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Don't return repeated calls for service.Forwarded complaint to Heatilator.
Called several times over two weeks for a service appointment, never received a callback. On my last call, I was told 'someone will get back to me eventually'. I reported the experience to Heatilator, they are supposed to be a servicing agent for th... (More)
Was this Review helpful to you?   Yes 2 No 4   
1 of 5 stars
Dec 12, 2007
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Can count on them
They took a deposit from me for work to be done, yet I'm the one calling them all the time trying to get an appointment. I had an appointment this morning & they didn't show, didn't call.
Was this Review helpful to you?   Yes 1 No 4   
5 of 5 stars
Dec 27, 2005
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
AWESOME
Don't listen to the people above, they dont know what they're talking about. This company went out of their way to fix a fireplace I didn't even buy from them. The staff was friendly and my fireplace works great now. Next time I will buy it from you... (More)
Was this Review helpful to you?   Yes 3 No 0   
5 of 5 stars
Dec 27, 2005
business
August West Chimney & Fireplace Concepts 6 Riverside Dr,
Pembroke, MA 02359
USA
Notably good service experience
Pleasure to work with, very knowledgable and experienced staff.
Was this Review helpful to you?   Yes 2 No 1   
 

Blogs

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Nov 18, 2010
07:28:51.0
There is a time of year to both purchase a fireplace and get one fixed and that is in the SUMMERTIME! People don't think about heat un ... (More)
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